Privacy Policy - LYOVA

1. Introduction

This Privacy Policy (hereinafter referred to as the Policy) describes how LYOVA (hereinafter referred to as we, us, or our) handles personal data provided by users (hereinafter referred to as you) through our website and services. We respect your privacy and ensure that your personal data is handled and protected with the utmost care, in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.

We retain your personal data only for as long as necessary to provide our services or for as long as required by law. After this period, your data will be deleted or anonymised.

2. What information do we collect?

1. Personal Data
We collect personal data that you provide to us when you visit our website, create an account, complete a form, or otherwise communicate with us. This includes, but is not limited to, your name, email address, telephone number, address, and other contact details.
You can manage or change your cookie preferences via the settings in the cookie banner on our website.

2. Technical Information
When you visit our website, we may automatically collect technical data, including your IP address, browser information, device details, pages visited, search terms, and other data related to your use of our website.

3. Cookies and Similar Technologies
We use cookies and similar technologies to track your activity on our website, remember your preferences, and improve our services. For more information about our use of cookies, please refer to our Cookie Policy.

3. How do we use your data?

1. Provision of Services
We use the collected data to provide our services, including managing your account, processing transactions, and providing customer support.

2. Communication
We use your data to communicate with you, including responding to your enquiries, sending important notifications, and providing information about our products and services.

3. Website Management and Improvement
We use your data to manage and improve our website by analysing user behaviour, measuring the effectiveness of our marketing campaigns, and adjusting the content and layout of the website.

4. Legal Obligations
We use your data to comply with legal obligations, including applicable laws and regulations, court orders, and other lawful requests for information.

4. Sharing of Information

1. Service Providers and Business Partners
We share your personal data with trusted service providers and business partners who support us in delivering our services, such as hosting providers, payment processors, analytics providers, and marketing partners.

2. Legal Requirements
We may share your personal data with government authorities, law enforcement agencies, or other third parties where required by law or where deemed necessary to protect our rights, prevent fraud, or safeguard the safety of others.

3. Transfer in Case of Merger or Acquisition
In the event of a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred as part of that transaction.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to employees and service providers who require such information to perform their duties on our behalf and who are subject to confidentiality obligations.

6. Your rights

You have certain rights in relation to your personal data, including the right to:

1. Request access to and receive copies of the personal data we hold about you.
2. Correct or update inaccurate or incomplete personal data.
3. Object to the processing of your personal data based on legitimate interests.
4. Request the deletion of your personal data, subject to certain legal exceptions.
5. Request restriction of the processing of your personal data in certain circumstances.
6. Withdraw your consent to the processing of your personal data at any time, where processing is based on your consent.

7. Cookies and similar technologies

Our website uses cookies and similar tracking technologies to enhance your online experience. Please refer to our Cookie Policy for more information about how we use cookies and the choices available to you.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. We recommend that you regularly review this page to stay informed about the most current version of our Privacy Policy.

9. Contact

If you have any questions about this Privacy Policy, wish to exercise your rights regarding your personal data, or wish to submit a complaint, you may contact us via:

Email: info@lyova.store
or via our contact form.